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Returns Policy

Welcome to www.thecallmovie.org!  We hope you’ll enjoy our film and other products, but in case of a problem, please follow our Returns Policy.

Contact Us

You can email us at:
info@thecallmovie.org

Or write to us at:
SEA SONG LLC
312 N. Grove Ave.
Oak Park, IL 60302
United States

We’ll respond as soon as possible, usually within 24 hours.

Returns and Defective Items

Eligibility:
Items must be returned in the same condition received. All returns must be postmarked within 30 days of shipment. Merchandise can only be returned if defective or damaged. When writing to us to return your item, please be as descriptive as possible regarding the problem with the merchandise.

Return Postage:
Shipping and handling charges for returning orders are borne by the buyer, unless

  • we made an error with your order
  • the item was defective
  • the product was damaged in shipping


Return of Merchandise:
To ensure the safe return of the merchandise, items valued at over $100 must be returned to SEA SONG LLC with a trackable shipping service. If the order is valued at $100 or more, insure the shipment for the value of the merchandise and ship your return with a SIGNATURE shipping service. For items below $100, we suggest USPS delivery confirmation service.

  • Sending the return via a trackable shipping method protects you in the event SEA SONG LLC doesn’t receive an item.
  • Note that Delivery Confirmation through the U.S. Postal Service does not offer a signature service.
  • RETURNS ARE FOR EXCHANGE ONLY.  NO REFUNDS WILL BE ALLOWED.


Return Address:

SEA SONG LLC
312 N. Grove Ave.
Oak Park, IL 60302
United States

Please include a note containing:

  1. Your Order Number
  2. Your Name/Email Address
  3. Reason For Return


Shipping Rates

Shipping and handling costs are included in the price of the DVD and the Educator’s Package if shipped within the U.S. only. The DVD or Educator’s Package will be shipped outside the U.S. with an additional shipping and handling charge of $10.00.

Payment

Payment can be made through PayPal, by credit card, or by check.

If paying by check, please send payment to:

SEA SONG LLC
312 N. Grove Ave.
Oak Park, IL 60302
United States

Sales Tax

Illinois Residents:
Orders shipped within the state of Illinois will be charged sales tax on the order total at the rate of 9.25%, unless purchased by a tax-free entity.

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DVD Information

Our DVD is Region 0 / NTSC, which is playable worldwide.